Frequently asked questions

All orders ship direct from the manufacturer’s warehouse — no middle stop at a reseller dock. In-stock parcel items typically ship in 2–4 business days; larger equipment ships by LTL freight, usually arriving within 5–10 business days depending on your region. Every product page shows an estimated delivery window and shipping cost when you enter your ZIP code.

Yes. Parcel-eligible items ship free on qualifying orders. Heavy equipment ships by curbside LTL freight; you can add liftgate or inside-delivery service at checkout. The exact shipping cost is shown on each product page before you buy — no surprises.

Absolutely. Use the "Get a better price" button on any product to request a quote, especially for build-outs or multi-unit orders. A specialist will sharpen the number and we price-match legitimate competing offers on identical equipment. You can also call (833) 345-2433.

Every unit carries its full manufacturer warranty — coverage varies by brand and is listed on the product page. If something fails within the warranty period, our team handles the claim with the manufacturer for you.

Yes. We offer Silverchef Rent-Try-Buy and ClickLease financing on qualifying commercial equipment, so you can equip your kitchen now and pay as you grow. Approvals are often fast. See our Financing page or ask a specialist for the right plan.

Unused equipment in original packaging can be returned within 30 days. For freight deliveries, inspect the shipment and note any damage on the bill of lading before signing — then call (833) 345-2433 and we will start the return or freight claim for you.

Our catalog is commercial foodservice equipment from manufacturers operators trust. NSF certification is noted in the specifications on applicable product pages. If certification matters for your local health code, a specialist can confirm before you order.

Call (833) 345-2433 to reach a foodservice specialist — not a call center. We can help you spec equipment, compare models, price a build-out, and check delivery timing for your location.